CUSTOMER CARE

BlacKandleS is the business baby of Steve & I (Kel)

Handmade with much love right here in the Bayside suburb of Manly West in Brisbane. Working alongside our family & friends we wanted to create a product we could be very proud of. After much research, we sourced the finest coconut and soy wax to give a better, cleaner and longer burn. We have spent months testing our signature “scents for the senses”. Our incredible circle of friends, colleagues and family have been our sniff testers to make sure we deliver on our

“Scents for the senses” ethos.

For safety instructions relating to our KandleS, please see the frequently asked questions section of our website.

If you have any questions in relation to our products please feel free to contact us directly

0491 612 435

Kel@BlacKandleS.com.au

PLEASE NOTE

We take great pride in the fact that our BlacKandleS are tested to the highest standards. Please take the time to read the FAQ and the General KandleS care instructions and we are confident that you will safely enjoy your purchases. We do not accept any responsibility for damage or injury caused by the misuse of this product. In the unlikely event that you are unsatisfied with one of our products, we can offer a money-back guarantee which is the extent of our liability. This does not extend to change-of-mind purchases.

WHOLESALE INQUIRIES

We specialise in corporate gifts, BlacKandleS monthly and bimonthly subscriptions and wholesale orders.

We can tailor orders to suit your individual needs.

BlacKandleS can also offer personalised KandleS for an additional fee.

We want to ensure that we are meeting each individual customer’s needs whether you are buying one of our BlacKandleS or 1000.

We aim to delight with our “scents for the senses”.

Please contact us directly for all wholesale enquiries.

0491 612 435

Kel@BlacKandleS.com.au

PRIVACY & SAFETY

BlacKandleS stores your purchase information including contact details and sales records. So if you forget what you ordered in the past, contact us so we can help you reorder your favourites easily.

BlacKandleS use a third-party banking system to verify payment (PayPal, Stripe and Afterpay) we do not retain your payment details.

Once an order has been filled, a confirmation of delivery will be emailed.

BlacKandleS does NOT share customer information.

If you have any questions or concerns relating to Privacy & Safety please feel free to contact us on

0491 612 435

Kel@BlacKandleS.com.au